Right of withdrawal
In accordance with the legal provisions in effect, the CUSTOMER has the right to withdraw from the purchase without any penalty and without specifying the reason, within 14 days from the date of receipt of the products.
In the case of multiple purchases made by the CLIENT with a single order and delivered separately, the 14-day term starts from the day the last product is received.
The CUSTOMER who intends to exercise the right of withdrawal can make the request to FLOCCARI by completing the form in the order section or by mail, by phone, by fax or registered mail.
In case of exercising the right of withdrawal, the CLIENT is required to return the goods within 14 days from the day on which he communicated to FLOCCARI his withdraw from the contract pursuant to art. 57 of Legislative Decree 206/2005.
The goods must be shipped back or returned by hand to Floccari snc Via Marchese di Villabianca 217 90143 Palermo.
The direct costs of returning the products are charged to the CUSTOMER, who may choose to instruct FLOCCARI to handle the collection of the goods by means of their couriers. The costs for return shipments, including VAT, are around Euro 12.00 for Italy, Euro 14.00 for Europe and Euro 30.00 for the rest of the world.
The goods must be returned intact, in the original packaging, complete in all its parts (including packaging, label and any documentation and/or accessories). Without prejudice to the right to verify compliance with the above, FLOCCARI will refund the amount of products subject to withdrawal within a maximum period of 7 days, including any shipping costs.
As foreseen by the art. 56 paragraph 3 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014, FLOCCARI may suspend reimbursement until the receipt of goods. FLOCCARI will reimburse using the same payment method chosen by the CUSTOMER at the time of purchase. In the case of payment made by bank transfer, and if the CLIENT intends to exercise his right of withdrawal, he will have to provide FLOCCARI with the bank details: IBAN, SWIFT and BIC necessary for the reimbursement. In case of withdrawal for a purchase made with a voucher, the amount will be returned to the CUSTOMER with a voucher identified with a promotional code that will be sent to the CUSTOMER'S email address. The purchase voucher will be valid for 2 years and can be used by the CUSTOMER for future purchases